If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. 

You may return most new, unopened items within 30 days of delivery to recive a full refund.

We will also bear the return shipping costs if the reason for refund is due to our error (if you have received an incorrect or defective item, et cetera).

You should expect to receive your refund within four weeks of returning your package to the shipping service. In several cases, most can expect to receive their refund quicker than the given timeframe of four weeks. 

This time period includes: 

• time for us to receive your return parcel from the shipper (5 to 10 business days)
• time it takes us to process your return once we receive it (3 to 5 business days)
• time it takes for your bank to process our refund request (5 to 10 business days).